Shipping & Delivery
Last updated: 2026-05-04
Orders dispatch within 1–2 business days. South African deliveries are sent via The Courier Guy; international orders go via DHL Express. Final rates are calculated by weight at checkout — the figures below are starting tiers and may rise slightly with packaging and fuel surcharges.
Zones & rates
Zone 1 — South Africa (major centres)
Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, Port Elizabeth.
Delivery estimate: 1–2 business days
- ≤ 0.5 kg: from R 95
- ≤ 1 kg: from R 125
- ≤ 2 kg: from R 165
- ≤ 5 kg: from R 240
Zone 2 — South Africa (outlying)
Smaller towns and rural addresses across all 9 provinces.
Delivery estimate: 2–4 business days
- ≤ 0.5 kg: from R 145
- ≤ 1 kg: from R 185
- ≤ 2 kg: from R 245
- ≤ 5 kg: from R 340
Zone 3 — Southern Africa
Namibia, Botswana, Lesotho, Eswatini, Mozambique, Zimbabwe.
Delivery estimate: 4–7 business days (customs may apply)
- ≤ 0.5 kg: from R 425
- ≤ 1 kg: from R 720
- ≤ 2 kg: from R 1 195
- ≤ 5 kg: from R 2 080
Zone 4 — Rest of World
All remaining international destinations, shipped via DHL Express.
Delivery estimate: 5–10 business days (customs may apply)
- ≤ 0.5 kg: from R 1 005
- ≤ 1 kg: from R 1 960
- ≤ 2 kg: from R 3 730
- ≤ 3 kg: from R 4 730
- ≤ 5 kg: from R 5 335
- ≤ 10 kg: from R 7 470
- ≤ 15 kg: from R 9 605
- ≤ 20 kg: from R 11 735
Customs & duties (international)
For Zone 3 and Zone 4 orders, the recipient is responsible for any customs duties or import VAT charged by the destination country. DHL will contact you directly if anything is owed.
Tracking
You’ll receive a tracking link by email the moment your order is collected by the courier. You can also look up your tracking any time at gaiaberry.co.za/track. Lost in transit? Email info@gaiaberry.co.za with your order number.
Returns & refunds
Under the Consumer Protection Act you may cancel a direct-marketing order within 5 business days of receipt for a full refund, and return defective goods within 6 months of delivery. For health and safety reasons we cannot accept returns of opened consumable products other than where CPA section 56 applies. See our Terms of Service for the full returns policy, or email info@gaiaberry.co.za to start a return.