FREQUENTLY ASKED QUESTIONS
Where are you located?
We are predominantly an online store based in High Places, Cape Town, South Africa. We also have walk-in store stockist in Bedfordview, Johannesburg.
Gaia Berry stockist in Johannesburg/Gauteng
Downtown Sugar and Spice
19 Kloof Road,Oriel, Bedfordview, Johannesburg, 2008
071 549 7295
How long does delivery take?
Delivery time takes between 3-5 working days depending on your location within South Africa. An email from The courier guy (www.thecourierguy.co.za) will be sent to track your order throughout this process.
Your refund includes the total value of any returned items. Please note that delivery fees are not refundable unless you receive an incorrect item.
How do I know which products I need to take to suit my needs?
Go to our Menu bar and click on Ailments. Scroll down to your condition, there you will find the recommended products to meet your needs. If you are still unsure feel free to Whatsapp us on 072 893 9308.
Do your products guarantee a pregnancy?
Unfortunately, as hard as we try we cannot control the gift of life in any form.
How long will it take me to conceive?
Each woman's body is different, some women use our products for one month and get results for others longer. The recommended usage time however for best possible results is 3 months.
Do I take the supplements during menstruation?
With our cleansing range, no consumption during the time of menstruation.
Can I have intercourse with my partner while using the products?
Yes, since conception is the goal.
How do GaiaBerry consultations work?
GaiaBerry consultations are designed to support women navigating fertility and hormonal challenges in a structured and caring way.
All consultations are conducted via WhatsApp, allowing for convenient and personalised support.
Is the first consultation free?
Yes. The initial consultation is complimentary for new customers to help us understand your needs and guide you appropriately.
Are follow-up consultations free?
No. All follow-up or repeat consultations are paid and must be booked via the website.
This ensures dedicated time, continuity, and focused support.
How do I book a consultation?
Consultations are booked online through the website.
Customers can choose an available agent and select a suitable time.
Why are consultations done via WhatsApp?
WhatsApp allows for flexible communication, written guidance, and easy reference during your fertility journey, without the pressure of in-person or phone consultations.
Can I message for advice without booking a consultation?
To ensure fairness and proper care, personalised advice is only provided during scheduled consultations.
General product information is available through our agents.
Can I choose which agent I consult with?
Yes. Customers are able to select their preferred agent when booking via the website.
Is GaiaBerry medical advice?
GaiaBerry provides wellness-based and educational support using herbal and nutritional products.
Our consultations do not replace medical care.